Web Store Customer Service
For all SUSTO store and merch related inquiries, please contact firstname.lastname@example.org
Q. Will my face really melt while listening to these albums?
A. We get asked this a lot. Our legal council has advised against comment.
Q. When can I expect my order to arrive?
A. All orders will be shipped within 1-2 business days of you placing your online order. Packages will then take 1-7 days depending on where you live and what you order. Check your e-mail for a shipping confirmation.
Q. Will your items shrink?
A. All t-shirts are made with 100% pre-shrunk cotton and blends. If washed according to tag instructions, they should not noticeably shrink. All sweatshirts are contain polyester and will not shrink if washed appropriately.
Q. How much do you charge for shipping?
A. Your shipping costs will be displayed at checkout. It depends on where you live and what items you order. We charge the lowest rates possible and do not profit from this cost!
Q. Do you ship international orders?
A. Yes! Shipping and handling will be more expensive, but if you are able to afford it, we will ship it! Orders will take longer to arrive so please be patient. Also, some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these extra customs fees. Please contact your local post office or customs office with your questions.
Q. What shipping carriers do you use?
A. Most orders are shipped using the United States Post Office (USPS). Smaller packages are shipped using 1st Class Mail and larger packages go Priority Mail. We use these methods to save on cost and pass the savings on to you with fair shipping rates.
Q. Can I return an item?
A. Yes, any unwashed unaltered items can be returned. Unless it is being returned due to manufacturer or printing defect, we will not refund your original shipping costs. We are not responsible for return shipping costs incurred. Return items to SUSTO c/o General Assembly 31 Amherst St, Charleston SC 29403.